The US Department of Justice (DOJ), US Marshals Service (USMS), Information Technology Division (ITD), has a continuing requirement to meet the operational and administrative needs of the USMS, Functional Operations and Resources for Core Enterprise Services (FORCE).

N/A

• ITD provides mission critical enterprise-wide services and resources, as well as technical and operational support to the agency
• USMS has approximately 7,500 total users (federal employees, support contractors, task force officers, court security officers) using over 15,000 authorized devices of various types
• The FORCE Core Team provides ongoing engineering and lifecycle operational support for deployed systems delivered by the special project team(s) after transition of the services covered by the special project initiative
• ITD requires the following supplies and services in support of their Functional Operations and Resources for Core Services (FORCE):

Key Characteristics:

• Two forms of FORCE service support are provided, a standard Core Team and Special Project services
• The FORCE Core team includes the contract program management and USMS IT Operations Line of Business (LOB) services
• Special Project(s) resources are involved in major initiatives, not considered standard lifecycle operations requirements, as part of an optional team or individual services which are considered Ad-Hoc IT related services
• Critical services provided include the following:
  • Service Desk
    • The service desk is the frontline and initial point of contact for all USMS IT Services
  • Field Services
    • USMS Field Service Agents support a variety of important services for the 400+ USMS Field offices located outside of USMS Headquarters Offices in Arlington, Virginia
  • Core infrastructure support
    • The vendor provides support to 500 cloud-based servers that support a variety of services including law enforcement, administrative and financial systems
  • Application support
    • The vendor supports enterprise applications used by every segment of the USMS user base
  • IT Security support
    • The vendor provides IT Security support for all USMS end points primarily via the USMS Vulnerability Management Program to ensure that all systems, devices, and tools are baselined within USMS and DOJ security standards and are patched within specified time frames
  • The Video Retention Solution Special Project supports the implementation of the Body Worn Cameras to all USMS Law Enforcement personnel
  • Ad hoc Support
    • The vendor provides on-going support of multiple USMS Divisions ad hoc IT needs including SharePoint, AEM forms development, spatial and data analytics, audio visual support services and RPA development