Product Service Desk

The Department of Homeland Security, US Coast Guard’s Operations Service Center for Application Support Service Desk has a requirement for the USCG C5I Service Center in Kearneysville, WV and USCG Finance Center.

Solicitation Summary

The Department of Homeland Security, US Coast Guard’s Operations Service Center for Application Support Service Desk has a requirement for the USCG C5I Service Center in Kearneysville, WV and USCG Finance Center.

Solicitation in a Nutshell

Item

Details
Agency Department of Homeland Security, US Coast Guard’s Operations Service Center for Application Support Service Desk
Solicitation Number F2024066857
Status Pre-RFP
Solicitation Date 12/15/2024
Award Date 06/2025 (Estimate)
Contract Ceiling Value $12,019 ,000
Competition Type  Small Bus Set-Aside
Type of Award  Task / Delivery Order
Primary Requirement IT Services
Duration 1 year(s) base plus 4 x 1 year(s) option(s)
Contract Type  Firm Fixed Price,Time and Materials,Task Order
No. of Expected Awards N/A
NAICS Code(s):
541512

Computer Systems Design Services
Size Standard: $34 million annual receipts
Place of Performance:
  • Kearneysville, West Virginia, United States
Opportunity Website: https://apfs-cloud.dhs.gov/record/66857/public-print/

Background

N/A

Requirements

  • The United States Coast Guard (USCG) is searching for contractors to provide Information Technology (IT) application help desk support for the USCG Command, Control, Communications, Computers, Cyber and Intelligence Operations Systems Center (C5ISC) IT applications. C5ISC is the primary command that provides full lifecycle support for applications and the associated infrastructure and is located in Kearneysville, WV. These systems support the USCG’s role in Maritime Safety, Maritime Security and Maritime Stewardship. Applications from every Coast Guard directorate (Human Resources, Intelligence, Logistics, Response, Prevention, Finance, Acquisition and Enterprise apps) are developed, operated and maintained at C5ISC. The C5ISC Product Support Service Desk (PSSD) is an integral support element for the Coast Guard missions, providing incident lifecycle management, application support, accounts management, training, system transition support and other critical services to maintain a smooth flow of operations with system users.

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