The Department of Homeland Security, Federal Emergency Management Agency, Information Technology Development and Sustainment has a requirement to provide DisasterAssistance.gov website with content management and content filtering functionality to prescreen applicants for disaster-related assistance suitability and also deliver current disaster related forms of assistance content.

FEMA was tasked by the Department of Homeland Security (DHS) to follow and execute a Presidential Executive Order of August 29, 2006, titled Executive Order: Improving Assistance for Disaster Victims (Executive Order 13411). Consistent with that order, FEMA has developed the Disaster Assistance Information Systems (DAIS) program. The program has developed a website for disaster survivors to find information and resources from 17 partner agencies and to register for FEMA assistance. Disasterassistance.gov is the website hosted on a cloud-based platform known as Survivor Online Application and Resource Portal (SOAR). Three primary applications are hosted on SOAR which together are known as the Disaster Assistance Center (DAC). The applications are Registration Intake, Applicant Inquiry and Call Center. DAC provides a path for survivors to register for assistance themselves via mobile devices, the internet or with the assistance of call center agents.

As part of this program FEMA/DAIS has created DisasterAssistance.gov, which serves as the front-end Internet portal for disaster survivors seeking government assistance. The Contractor shall provide DisasterAssistance.gov with content management and content filtering functionality to prescreen applicants for disaster-related assistance suitability and also deliver current disaster related forms of assistance content. The Contractor shall incorporate registration into existing components to streamline application and data exchange processes. Further, the Contractor shall also manage and maintain the content management aspects for new and current disaster-related forms of assistance and prescreening and regulation rules.

• The Contractor shall provide DisasterAssistance.gov with content management and content filtering functionality to pre-screen applicants for disaster-related assistance suitability and also deliver current disaster related forms of assistance content.
• The Contractor shall incorporate registration into existing components to streamline application and data exchange processes.
• The Contractor shall also manage and maintain the content management aspects for new and current disaster-related forms of assistance and pre-screening and regulation rules.
• The Contractor shall provide subject matter expertise and resources to support the migration of the DisasterAssistance.gov web front end to a cloud environment. The responsibilities of the Contractor relating to the DAIS include, among other requirement include the following:
  • Continued expansion, engineering, and maintenance of DisasterAssistance.gov and development of new solutions to meet the needs of DAIS to include, but not limited to, rules engine, cloud computing, referral information, registration, and data exchange services relating to disaster assistance capabilities and non-federal agency disaster assistance FOAs, regardless of their method(s) of assistance delivery.
  • Continued expansion, engineering, and maintenance of the DisasterAssistance.gov web portal to allow for cloud computing services through a FedRAMP accredited provider allowing for efficient and effective management of information pertaining to and registration for disaster assistance available from federal and non-federal sources.
  • Continued expansion, engineering, and maintenance of DisasterAssistance.gov supported content management system and its components for DAIS.