The Department of Homeland Security (DHS), Federal Emergency Management (FEMA), Office of Resilience Strategy, has a continuing requirement for services and support to provide continuous improvement from declared disasters.

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The Continuous Improvement Division (CID), within the FEMA Resilience Office of Resilience Strategy (ORS) is responsible for leading FEMA’s Continuous Improvement Program (CIP)1, and building a culture of continuous improvement and learning from disasters. CIP pursues doing that by providing collaborative and consistent services that empower our customers inside and outside of the Agency to improve their programs, processes, and decision-making. CIP’s authority is found within the Post-Katrina Emergency Management Reform Act of 2006 (PKEMRA) Section 650 states that the FEMA Administrator, in coordination with the National Council on Disability and the National Advisory Council, shall establish a remedial action management program to: • Analyze training, exercises, and real-world events to identify and disseminate lessons learned and best practices; • Generate and disseminate, as appropriate, after-action reports to participants in exercises and real-world events; and, • Conduct remedial action tracking and long-term trend analysis. FEMA Directive 107-1, Continuous Improvement Program, defines the policy and responsibilities of the FEMA CIP in support of learning from disasters. The principles of CIP’s support include improving Agency incident management and incident support capabilities; providing a consistent Agency approach; making information available to enable learning and support decision making; empowering FEMA programs to improve and recognize success, and to support preparedness. CIP supports the Agency’s learning on critical priorities. For the 2022-2026 FEMA Strategic Plan and resulting Annual Planning Guidance, CIP engages with program offices to gather data, conduct analysis, generate products, and track learning on topics that include equity, resilience, and readiness. These efforts seek to provide timely, actionable information to field, Regional, and headquarters partners that prompt action and improve future preparedness and operations. As the number of disasters and their severity continues to grow, and the Agency embraces a culture of learning, there is an ongoing need to ensure that these opportunities to assess operations and improve in serving survivors are not lost. This contract will enable FEMA to build greater capacity in supporting ongoing learning and surging for new, novel, and complex requirements. The ability to issue call orders on the preceding contract was vital during the COVID-19 operations and learning and has helped provide rich analytical and assessment capacity throughout the agency. The contract has also enabled intensive analytical efforts requested by the Administrator and other agency leadership to assess the direct housing mission, Public Assistance, and evacuation planning and operations, to enable improvements in future operations.