The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) has a continuing requirement for Outcome-Based Delivery and DevOps Services (ODOS IV).

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• ODOS is a major part of USCIS ecosystem consisting of three major case management systems, ELIS, Global, and CLAIMS3. To support the USCIS ecosystem effectively, ODOS teams must be able to participate with federal employees and other contractors in a team-based DevSecOps approach to deliver mission critical functionality and business value frequently (daily), cost-effectively, responsively, and securely, enabling automation with 24/7 support and zero-defect, high-quality products.The USCIS OIT Transformation Delivery Division (TDD) case management system, Electronic Immigration System (ELIS), is the digital platform created to transition USCIS from paper-based business processes to an integrated electronic operating environment that offers end-to-end digital processing. The capabilities of ELIS deliver case intake, account management, benefits case processing, electronic document management, and integration with mission essential USCIS systems and services requirements.

  Global is a USCIS system that serves as the primary IT case management system to support the Asylum division and the Internal and Refugee Affairs Division (IRAD) within the Refugee, and Internal Operations (RAIO) Directorate. Global is made up of a series of applications to support the full adjudication lifecycle of humanitarian applicants. The two main case management systems are Asylum Global and IRAD Global.

  The Benefits portfolio (CLAIMS3 and Benefits Hub) provides quality systems to process immigrant applications and benefit requests in a timely manner delivering benefits to nonimmigrants and immigrants. The Benefits systems supports online integrated data management systems with application tracking and processing for the adjudication of immigration benefits and services. USCIS Benefits portfolio is an often-changing ecosystem and requires both the commissioning and de-commissioning of applications within the portfolio.

  ELIS, Global, and the Benefits portfolio were developed using state-of-the-art, industry-wide cloud best practices architecture and development processes. They have become a showcase for other federal agencies who want to implement industries best DevSecOps processes and practices using Continuous Integration /Continuous Deployment (CI/CD) framework for continuous delivery, automated testing, alerting and monitoring observability, shift-left secure development, Java based open-source tools and technologies, Ruby-on-Rails, C#, .Net framework, microservices based architecture on Amazon Elastic Kubernetes Service (EKS) Platform, API-driven architectures and containerized & serverless development when delivering its capabilities in the Amazon Web Service (AWS) public cloud and achieve high software quality.

  USCIS OIT oversees the architecture design, development, and delivery of the IT systems. The potential ODOS IV contractor may be responsible for adaptive follow-on maintenance; for developing secured high performing enhancements; and for delivering quality business functionality as required; and delivery IT solutions with cloud and Site Reliability Engineering (SRE) best practices and principles.